Privacy Policy

Information We Collect

We may collect information you provide when you contact us, request service, schedule an appointment, request an estimate, make a payment, communicate with our staff, or otherwise interact with Armstrong's Heating & Cooling.

This information may include:

• Name
• Service and billing address
• Email address
• Telephone number
• Service and equipment information
• Appointment and job information
• Communications with our company
• Payment-related information

Payment card and bank-account information may be processed by third-party payment providers. Armstrong's Heating & Cooling does not intend to store full payment card numbers, card security codes, or full bank account credentials within its own systems.

How We Use Your Information

We may use your information to:

• Schedule and provide HVAC services
• Communicate regarding appointments and service requests
• Provide estimates and invoices
• Provide payment and account-related information
• Send service, technician, scheduling, and job-status updates
• Respond to customer questions
• Maintain customer and service records
• Improve our services and customer experience
• Meet legal, regulatory, accounting, and security obligations

SMS and Mobile Information

If you consent to receive text messages from Armstrong's Heating & Cooling, we may use your mobile number to send service-related and customer-care communications such as appointment reminders, scheduling information, technician or job updates, estimates, invoices, payment-related information, parts availability, and responses to your questions.

We may share information necessary to provide our messaging service with vendors that assist us in delivering text messages, such as messaging platforms, telecommunications providers, and mobile carriers. These service providers may only use the information as necessary to provide those services.

SMS opt-in information and consent will not be shared with third parties for purposes unrelated to providing the messaging service you requested.

You may opt out of text messaging at any time by replying STOP. For assistance, reply HELP or contact us directly.

Sharing of Personal Information

We may disclose personal information to service providers that help us operate our business, such as payment processors, software providers, telecommunications providers, hosting providers, and other vendors necessary to provide our services.

We do not sell personal information to third parties for their own marketing purposes.

We may also disclose information when required by law, to protect our rights or property, to prevent fraud or misuse, or in connection with a business transaction where permitted by law.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No electronic system or method of transmission can be guaranteed to be completely secure.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and service records, comply with legal and accounting requirements, resolve disputes, and enforce agreements.

Your Choices

You may contact us to request that we update or correct personal information associated with your customer record.

To stop receiving text messages, reply STOP to any Armstrong's Heating & Cooling text message.

Third-Party Services and Links

Our website or communications may contain links to third-party services. Their privacy practices are governed by their own policies, and Armstrong's Heating & Cooling is not responsible for the privacy practices of third-party websites or services.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.